Refund policy
Last updated: 6 août 2026 · Version 1.0
1. Legal right of withdrawal (14 days)
In accordance with Article L221-18 of the French Consumer Code, the user has 14 days from the subscription date to exercise their right of withdrawal, without having to justify a reason. In this case, the refund is full.
2. Refund outside legal withdrawal
Beyond the 14-day period, refunds are handled case by case: proven technical problem (pro-rata refund), duplicate billing (full refund), non-use for 30 days (50% refund), normal use (no refund).
3. Request procedure
Refund requests must be sent by email to eloimngoubili@gmail.com including: the account email address, the invoice number, the reason for the request. Requests are processed within 5 business days.
4. Exclusions
No refund is granted in the following cases: fraudulent use or violation of the ToS, account closed for disciplinary reasons (proven plagiarism, fraud), purchase made despite manifest use of the Service.
5. Cohort tier (B2B)
As Cohort subscriptions are negotiated case by case, refund conditions are defined in the specific contract signed between the institution and the publisher.
6. Contact
For any questions regarding refunds: eloimngoubili@gmail.com